Privacy Policy

1. Introduction

Dolphin Infotek Pvt Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (dolphininfotek.com) or use our software solutions.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, company name, and mailing address
• Professional Information: Job title, company details, and business requirements
• Communication Data: Information from your inquiries, feedback, and correspondence with us

Technical Information

• Usage Data: Information about how you use our website and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, access times, and referral URLs

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our EsopNxt and ESSCom software solutions
• Process and respond to your inquiries and requests
• Send you service-related communications and updates
• Improve our website, services, and customer experience
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security of our services
• Conduct business analysis and market research

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely delete or anonymize your information when it is no longer needed.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another organization
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: