Terms of Service

1. Acceptance of Terms

By accessing and using the Dolphin Infotek Pvt Ltd website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Dolphin Infotek Pvt Ltd provides software solutions for capital markets, specifically:

• EsopNxt: Employee Stock Options management software
• ESSCom: SEBI PIT (Prohibition of Insider Trading) Compliance software
• Related consulting and support services
• Website and informational resources

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when required
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt our services or servers
• Maintain the confidentiality of any account credentials
• Comply with all applicable laws and regulations
• Not use our services for any unauthorized or prohibited purposes

4. Software License Terms

EsopNxt and ESSCom Software

• Software licenses are granted on a subscription or perpetual basis as specified in your agreement
• You may not reverse engineer, decompile, or disassemble our software
• You may not redistribute, sublicense, or transfer the software without our written consent
• All intellectual property rights remain with Dolphin Infotek Pvt Ltd

5. Payment and Billing

• Payment terms will be specified in your service agreement
• All fees are non-refundable unless otherwise specified
• We reserve the right to modify pricing with appropriate notice
• Late payment may result in service suspension or termination

6. Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

• You retain ownership of your data processed through our software
• We implement appropriate security measures to protect your data
• You are responsible for maintaining backups of your data
• We may aggregate anonymous usage data for improvement purposes

7. Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted service. We may perform maintenance, updates, or modifications that may temporarily affect service availability.

• We aim for 99% uptime but do not guarantee continuous availability
• Scheduled maintenance will be communicated in advance when possible
• We are not liable for downtime due to factors beyond our control

8. Support Services

Support is provided during our business hours: 09:30 AM to 05:30 PM, Monday-Saturday (excluding holidays).

• Support includes bug fixes, updates, and technical assistance
• Training and customization services may be available separately
• Response times may vary based on issue priority and service level

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for our services in the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We do not warrant that our services will meet all your requirements or be error-free
• You use our services at your own risk

10. Indemnification

You agree to indemnify and hold harmless Dolphin Infotek Pvt Ltd from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any content or data you provide through our services

11. Termination

Either party may terminate the service agreement:

• With appropriate notice as specified in your service agreement
• Immediately for material breach of these Terms
• For non-payment of fees
• If required by law or regulation

Upon termination, you must cease using our services and may be required to return or destroy any software or materials.

12. Intellectual Property

All intellectual property rights in our services, software, and website content belong to Dolphin Infotek Pvt Ltd or our licensors. This includes:

• Software code, algorithms, and functionality
• Trademarks, logos, and brand elements
• Documentation and training materials
• Website content and design

13. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Mumbai, Maharashtra, India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Contact Information

For questions about these Terms of Service, please contact us:

These Terms of Service constitute the entire agreement between you and Dolphin Infotek Pvt Ltd regarding the use of our services, superseding any prior agreements.